Payments and Refunds
Publication date: 16 June 2026
This section sets out the procedure for payment, issuance of electronic receipts, rescheduling consultations, cancellation of services, and refunds for consulting services provided by Individual Entrepreneur Olga Vladimirovna Ponomareva.

1. Service ProviderIndividual Entrepreneur Olga Vladimirovna Ponomareva
Taxpayer Identification Number (INN): 665910795955
Primary State Registration Number of Individual Entrepreneur (OGRNIP): 326965800152672
Registration authority: Inspectorate of the Federal Tax Service for the Verkh-Isetsky District of Yekaterinburg
Correspondence address: available upon request
Email: inbox@olgaponomareva.com
Website: olgaponomareva.com

2. ServicesThe website offers consulting services in career consulting, career strategy, CV preparation, LinkedIn profile preparation, interview preparation, professional positioning, and communication with the market.
Services are provided online or in person by prior agreement with the client.
The specific scope of services, price, format, date, time, and delivery timeframe are agreed with the client through the website, correspondence, invoice, messenger, email, or another written form of communication.

3. Payment MethodsPayments for services are made officially to Individual Entrepreneur Olga Vladimirovna Ponomareva.
Available payment methods:
— via an individual payment link;
— by bank transfer to the Individual Entrepreneur’s business account;
— by another method agreed with the Service Provider.
Available payment methods may vary depending on the specific service, the technical capabilities of the payment service, and the payment format.
Payment is made on a 100% prepayment basis unless the parties agree otherwise.
The client’s payment obligation is deemed fulfilled when the funds are credited to the Service Provider’s business account or when successful payment is confirmed by the payment service.

4. Electronic ReceiptAfter payment, an electronic fiscal receipt, or information enabling the client to obtain such a receipt, is sent to the email address or telephone number provided by the client before payment.
To receive an electronic receipt, the client must provide a valid email address or telephone number.
If the client has not received the receipt, they may contact: inbox@o-ponomareva.ru.

5. Rescheduling a ConsultationThe client may reschedule a consultation by notifying the Service Provider no later than 24 hours before the agreed time, unless the parties have agreed on a different notice period.
A new consultation time is agreed separately by the parties.
If the client does not provide the materials or information required to deliver the service, the service delivery timeframe may be adjusted.

6. Service Cancellation and RefundsThe client may cancel the service at any time.
If the service has not been provided, the client may request a refund or, subject to agreement with the Service Provider, have the amount paid credited toward another service.
If the client cancels the service, the Service Provider refunds the payment less the cost of the portion of the service actually provided and any expenses actually incurred in connection with fulfilling obligations to the client.
If a consultation is cancelled less than 24 hours before the agreed time, or the client fails to attend without notice, the Service Provider may take into account expenses actually incurred, preparatory work, and work already performed when determining the amount of any refund, provided such expenses and actions are connected with fulfilling obligations to the client.
If the service was not provided due to the fault of the Service Provider, the client may choose either to reschedule the service or to receive a refund of the amount paid.
If the service has been duly provided in the agreed scope, no refund will be made except where required by the laws of the Russian Federation.

7. How to Request a RefundTo request a refund, the client must send a free-form written request to: inbox@olgaponomareva.com.
The request must include:
— the client’s full name;
— payment date;
— amount paid;
— name of the service paid for;
— reason for the refund;
— refund payment details if the refund cannot be made using the same method as the original payment.
Refunds are made using the same payment method used for the original payment, where technically possible.
The refund period is up to 10 calendar days from receipt of the refund request, unless a different period is prescribed by the laws of the Russian Federation.

8. Consumer RightsThe provisions of this section do not limit any rights granted to the client under the consumer protection laws of the Russian Federation where the client qualifies as a consumer.

9. Contact for Payment and Refund MattersFor questions regarding payments, receipts, rescheduling consultations, or refunds, please email: inbox@olgaponomareva.com.